Refund policy

At K/DEW, your satisfaction matters to us. Because our products are skincare items that come into direct contact with your skin, we follow strict hygiene and safety standards when it comes to returns. Please read this policy carefully before making a purchase.

Your right to return

You have 30 days from the date you receive your order to request a return, provided the item is eligible under the conditions below.

Eligible returns

To be eligible for a return and refund, your item must be:

  • Unopened, unused and in its original sealed packaging
  • In the same condition that you received it
  • Accompanied by proof of purchase (order number or confirmation email)

Items that cannot be returned

For health and hygiene reasons, we cannot accept returns or offer refunds on any product that has been opened, used, or had its protective seal removed. Once a cream or skincare product has been opened or used, it is no longer eligible for return, even if you are within the 30-day window. This is standard practice for cosmetic and skincare products and is in place to protect the health and safety of all our customers.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or you received the wrong product, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no extra cost to you. Please include your order number and clear photos of the issue so we can resolve it as quickly as possible.

How to start a return

To request a return, email us at hellokdew@gmail.com with your order number and the reason for your return. Our team will review your request and, if eligible, provide you with the next steps. Please do not send any item back before contacting us and receiving confirmation.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that depending on your bank or card provider, it may take additional time for the refund to appear in your account.

Return shipping costs

Unless your item was damaged, defective, or incorrect, you are responsible for the cost of return shipping. Original shipping charges are non-refundable.

Questions?

If you have any questions about our return and refund policy, please reach out to us at hellokdew@gmail.com and we'll be happy to help.